Right to retract

Right to retract :

You have the right to withdraw from this contract without giving any reason within fourteen days. The withdrawal period expires fourteen days after the day on which you, or a third party other than the carrier and designated by you, takes physical possession of the last good.

To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of an unambiguous declaration (for example, letter sent by post, fax or e-mail) by post to the address NetJuggler, 28 Avenue du 10 Juin, 87520 Oradour sur Glane, France. by phone at +33 5 55 56 25 79 or by email at netjuggler.service@gmail.com.

For the withdrawal period to be respected, it is sufficient that you send your communication relating to the exercise of the right of withdrawal before the expiry of the withdrawal period. You must return or return the goods to NetJuggler, 28 Avenue du 10 Juin, 87520 Oradour sur Glane, France, without undue delay and, in any event, no later than fourteen days after you have communicated your decision to withdraw to us. of this contract. This period is deemed to have been complied with if you return the goods before the expiry of the period of fourteen days.

You will have to bear the direct costs of returning the goods.

Effects of withdrawal:

In the event of your withdrawal from this contract, we will reimburse you for all payments received from you, except the cost of delivery without undue delay and, in any event, no later than fourteen days from the day on which we are informed of your decision to withdraw from this contract. We will make the refund using the same means of payment as you used for the initial transaction, unless you expressly agree to a different means; in any case, this refund will not incur any costs for you. We may withhold reimbursement until we have received the goods or until you have provided proof of shipment of the goods, whichever date is first.

Exception to the right of withdrawal:

The exercise of the right of withdrawal is excluded for the following contracts:
- contracts for the supply of goods made to the consumer's specifications or clearly personalized. On our site there are many items that you personalize, these items cannot be returned. To identify them it may be mentioned on the product page that the item cannot be returned for a refund.
- contracts for the supply of goods likely to deteriorate or expire rapidly;
- contracts for the supply of a newspaper, periodical or magazine, except for subscription contracts to these publications;
- contracts for the supply of goods which have been unsealed by the consumer after delivery and which cannot be returned for reasons of hygiene or health protection;
- contracts for the supply of goods which, after being delivered, and by their nature, are inseparably mixed with other items;

Products that cannot be returned

Among the items that cannot be returned in our catalog there is the whole range of equipment from the manufacturer Sarneige because they are made to order (these are gymnastic mats, gymnastic areas, reception mats, etc.

All mascot costumes: each costume is made to order in Auvergne. It is difficult for us to help you with a return on this whole range.

Instructions for returning an item to us

To return a product to us, I advise you to use the Colissimo format from your post office, this will be the most efficient method. Keep the tracking number of the package well. The return costs are your responsibility.

You can return it to us at the following address:

• NetJuggler
• 28 Avenue of June 10,
• 87520 Oradour-sur-Glane
• FRANCE

Remember to pack the equipment well. We have already received empty boxes and envelopes. Feel free to use tape and reinforce your packaging. We will have a hard time helping you if the equipment arrives damaged or missing from the package!

Please indicate on a sheet that you will slip into the package, the following information:

• Return reason
• Your first and last name, as well as a telephone number where you can be reached
• Your order number

We will contact you upon receipt of the package to check and finalize the return together.

Upon receipt, we will immediately refund the value of the product or arrange a new order with you as part of an exchange.